Why doesn’t my camera work on WhatsApp video call?

Yesterday I was trying to call my sister. She wanted to show me her newborn baby, so I thought a WhatsApp video call would be easier. Then I decided to video call, but when I clicked on the video calling icon, it froze my WhatsApp application and, after some minutes, showed “can not connect to camera” This was annoying for me, so I decided to fix the issue and collected all the information here if you have a question that Why doesn’t my camera work on WhatsApp video call then you are in the right place.

why doesn't my camera work on WhatsApp video call
Why doesn't my camera work on WhatsApp video call? 5

WhatsApp regularly releases updates that fix bugs and improve performance. If you’re using an outdated version, it might be causing problems with your camera.

If you are thinking about how to fix your camera on WhatsApp video calls, you are not the only one facing this issue. Many users have faced this issue on their devices, such as laptops, iPhones, and Android phones. I face this too.

There are several possible reasons why this problem happens, and fortunately, there are also some easy solutions that you can try to solve it.

In This article, I will explain why doesn’t my camera work on WhatsApp video calls and try to resolve it and what causes it. after this, you can use the WhatsApp filter for video calling

Before we dive into the solutions, let’s first understand why your camera does not work on WhatsApp video calls. Several factors can affect your camera performance on WhatsApp video calls, such as:

Why doesn’t my camera work on WhatsApp video calls on Android?

why doesn't my camera work on WhatsApp video call
  • Internet connection: Video calls require a lot of Internet data to transfer high-quality images and sound. If your internet connection is not working or is unstable, your camera might not be able to function properly.
  • App permissions: WhatsApp needs permission to access your camera to make video calls. If you have denied or revoked the permission when setting up the app for the first time or after an update, your camera might not work on WhatsApp video calls.
  • App version: WhatsApp regularly updates its app to fix bugs and improve performance. If you use an outdated or buggy app version, you might encounter some issues with your camera.
  • App cache: Cache is temporary data stored on your device to improve its performance and functionality. However, sometimes, the cache might get corrupted or outdated and cause issues with the app.
  • Device settings: Your device settings can also affect your camera performance on WhatsApp video calls. You might have accidentally turned off your camera, switched to the wrong one, or adjusted the settings.
  • Camera lens: Your camera lens can also affect the quality of your image on WhatsApp video calls. If your camera lens is dirty, it can blur your image.

Now that you know what causes your camera problem on WhatsApp video calls let’s see more

Why is my camera not working on WhatsApp video call laptop?

Here are a few things you can check to get your camera up and running again:

  • Is your camera plugged in and turned on? It sounds basic, but it’s worth checking. I mean, have you ever forgotten to plug in your phone before? It happens to the best of us.
  • Is your camera enabled in WhatsApp? This one can be tricky to find, so let me walk you through it. Open WhatsApp and go to Settings > Account > Privacy > Camera. Make sure that the toggle switch next to WhatsApp is turned on. If it’s not, give it a click and try again.
  • Does your laptop meet the minimum system requirements for WhatsApp? WhatsApp has some pretty specific requirements for your laptop to use the camera. If your laptop is old or low-powered, it might be unable to handle it. You can check the minimum system requirements on the WhatsApp website.
  • Have you tried restarting your laptop? Sometimes, a simple restart can fix problems with the camera. Hold the power button for a few seconds until your laptop turns off. Then, turn it back on and try again.
  • Have you updated your laptop’s drivers? Outdated drivers can cause problems with your laptop, including the camera. Go to your laptop manufacturer’s website and download the latest drivers for your camera.

If you’ve tried all the above and your camera is still not working, you might be dealing with a more serious issue. In that case, you can contact WhatsApp support for help.

Why is my camera not working on WhatsApp video call iPhone

why doesn't my camera work on WhatsApp video call

So, your camera’s not working on WhatsApp video calls on your iPhone? That’s a real bummer. I know how frustrating it can be when your tech isn’t cooperating.

Let’s troubleshoot this together, shall we? Here are a few things you can check:

  • Is your Light turned on? You don’t want to make a video call with your phone light turned off, right?
  • Has WhatsApp been granted permission to use your camera? WhatsApp needs permission to use your camera to make video calls. If WhatsApp doesn’t have permission, it’s like trying to drive a car without gas. You’re not going to get very far.
  • Are you using the latest version of WhatsApp? WhatsApp regularly releases updates that fix bugs and improve performance. If you’re using an outdated version, it might be causing problems with your camera.
  • Have you restarted your iPhone? Sometimes, a simple restart can fix problems with your camera. It’s like giving your phone a quick power nap.
  • Have you cleaned your camera lens? A dirty or smudged camera lens can prevent your camera from working properly. You can clean your camera lens with a microfiber cloth like cleaning your glasses.

If you’ve checked all of these things and your camera still isn’t working, you might need to contact WhatsApp support for help.

Here are some additional tips for troubleshooting your camera on WhatsApp video calls:

  • Try making a video call with a different app, FaceTime or Google Duo. If your camera works on a different app, then the problem is likely with WhatsApp.
  • Try restarting your router. Sometimes, a problem with your internet connection can affect your camera. Think of your router as the traffic cop of your internet connection. If it’s not working properly, it can cause problems with your camera.
  • Try updating your iPhone’s operating system. Apple regularly releases updates that fix bugs and improve performance.
  • If you’re still having problems, you can contact WhatsApp support for help.

Troubleshoot for the front camera not working in video call

  • Is your front camera turned on? Make sure that your iPhone’s front camera is turned on. This can be done by swiping up from the bottom of the screen to open the Control Center and then tapping the camera icon.
  • Has WhatsApp been granted permission to use your front camera? WhatsApp needs permission to use your front camera to make video calls. To check if WhatsApp has been granted permission, go to Settings > Privacy > Camera, and make sure that the toggle switch next to “WhatsApp” is turned on.
  • Is your iPhone’s front camera dirty or damaged? A dirty or damaged front camera can prevent it from working properly. Try cleaning your front camera with a microfiber cloth and see if that helps. If your front camera is damaged, you may need to have it repaired or replaced.
  • Is your iPhone running the latest version of iOS? WhatsApp may not be compatible with older versions of iOS. Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update.
  • Have you restarted your iPhone? Sometimes, a simple restart can fix problems with your front camera. Hold down the power and home buttons to restart your iPhone until you see the Apple logo.

if you have checked all of these things and your front camera still is not working, you may need to contact Apple support for help.

How to Fix Your Camera on WhatsApp Video Call

You can try several solutions to fix your camera problem on WhatsApp video calls. Depending on the cause of the problem, some solutions might work better than others. You can try them individually until you find the one that works for you.

How to Fix Your Internet Connection

One of the most common causes of camera problems on WhatsApp video calls is a poor or unstable internet connection. Video calls require a lot of bandwidth and data to transmit high-quality images and sound. If your internet connection is weak or interrupted, your camera might not be able to function properly.

To fix your internet connection, you can try the following steps:

  • Ensure your device is connected to a strong Wi-Fi network or has enough mobile data.
  • Move closer to your router or switch to another Wi-Fi network if possible.
  • Turn off any other apps or programs that might use your internet connection in the background.
  • Restart your router or modem if necessary.
  • Test your internet speed using an online tool like [Speedtest].

If your internet connection is fine, but your camera still does not work on WhatsApp video calls, you can move on to the next solution.

How to Allow Necessary Permissions to WhatsApp

Another possible reason why your camera does not work on WhatsApp video calls is that WhatsApp does not have permission to access your camera. This might happen if you have denied or revoked the permission when setting up the app for the first time or after an update.

To allow necessary permissions to WhatsApp, you can follow these steps:

For iPhone

  • Open the Settings app on your iPhone and scroll down until you see WhatsApp.
  • Tap on WhatsApp and then tap on Camera.
  • Make sure that the toggle next to the Camera is green. If not, turn it on.
  • Go back to the Settings app and tap on Privacy.
  • Tap on Camera and make sure that WhatsApp is listed under Allow Camera Access.
  • If not, turn on the toggle next to WhatsApp.

For Android

  • Open the Settings app on your Android phone and tap on Apps & Notifications.
  • Tap on See all apps and then tap on WhatsApp.
  • Tap on Permissions and then tap on Camera.
  • Make sure that the option Allow only while using the app is selected. If not, select it.
  • Go back to the Settings app and tap on Privacy.
  • Tap on Permission Manager and then tap on Camera.
  • Make sure that WhatsApp is listed under Allowed Apps. If not, tap on WhatsApp and select Allow only while using the app.

After allowing necessary permissions to WhatsApp, you can try making a video call again and see if your camera works.

How to Update WhatsApp

Sometimes, your camera might not work on WhatsApp video call because of an outdated or buggy version of the app. WhatsApp frequently updates its app to fix bugs and improve performance. If you are using an old version of the app, you might encounter some issues with your camera.

To update WhatsApp, you can follow these steps:

For iPhone

  • Open the App Store on your iPhone and tap on Updates at the bottom right corner.
  • Scroll down until you see WhatsApp Messenger and tap on Update.
  • Wait for the update to finish and then open WhatsApp.

For Android

  • Open the Google Play Store on your Android phone and tap on Menu at the top left corner.
  • Tap on My apps & games and then tap on Updates.
  • Scroll down until you see WhatsApp Messenger and tap on Update.
  • Wait for the update to finish and then open WhatsApp.

After updating WhatsApp, you can try making a video call again and see if your camera works.

How to Clear WhatsApp Cache

Another possible solution to fix your camera problem on WhatsApp video calls is to clear the app’s cache. The cache is temporary data the app stores on your device to improve its performance and functionality. However, sometimes, the cache might get corrupted or outdated and cause issues with the app.

To clear your WhatsApp cache, you can follow these steps:

For iPhone

  • Open the Settings app on your iPhone and tap on General.
  • Tap on iPhone Storage and then scroll down until you see WhatsApp.
  • Tap on WhatsApp and then tap on Delete App.
  • Confirm your action by tapping on Delete App again.
  • Go back to the App Store and download WhatsApp again.
  • Log in to your account and restore your backup if you have one.

For Android

  • Open the Settings app on your Android phone and tap on Apps & Notifications.
  • Tap on See all apps and then tap on WhatsApp.
  • Tap on Storage & Cache and then tap on Clear Cache.
  • Go back to the Settings app and tap on Storage.
  • Tap on Other Apps and then tap on WhatsApp.
  • Tap on Clear Storage and then tap on OK.
  • Open WhatsApp and login to your account and restore your backup if you have one.

After clearing the WhatsApp cache, you can try making a video call again and see if your camera works.

How to Restart Your Device

Sometimes, the simplest solution to fix your camera problem on WhatsApp video calls is to restart your device. Restarting your device can refresh its system and clear any temporary glitches or errors affecting your camera.

To restart your device, you can follow these steps:

For iPhone

  • Press and hold the power button until a slider appears on the screen.
  • Swipe the slider to turn off your iPhone.
  • Wait for a few seconds and then press and hold the power button again until you see the Apple logo on the screen.

For Android

  • Press and hold the power button until a menu appears on the screen.
  • Tap on Restart or Power off and restart, depending on your device model.
  • Wait for a few seconds and then press and hold the power button again until you see the Android logo on the screen.

After restarting your device, you can try making a video call again and see if your camera works.

How to Check Your Camera Settings

Another possible reason your camera does not work on WhatsApp video calls is that your camera settings are not configured properly. You might have accidentally turned off your camera, switched to the wrong one, or adjusted the settings.

To check your camera settings, you can follow these steps:

For iPhone

  • Open the Settings app on your iPhone and tap on Camera.
  • Make sure that the toggle next to the Camera is green. If not, turn it on.
  • Make sure that the option Preserve Settings is turned off. If not, turn it off.
  • Ensure that the option Record Video is set to 720p HD at 30 fps or higher. If not, change it accordingly.
  • Ensure that the option Record Slo-mo is set to 720p HD at 240 fps or higher. If not, change it accordingly.

For Android

  • Open the Camera app on your Android phone and tap on Settings at the top right corner or bottom left corner, depending on your device model.
  • Ensure the option Video size is set to HD (1280×720) or higher. If not, change it accordingly.
  • Make sure that the option Video stabilization is turned on. If not, turn it on.
  • Ensure the option Picture size is set to 4:3 (12 MP) or higher. If not, change it accordingly.

After checking your camera settings, you can try making a video call again and see if your camera works.

How to Clean Your Camera Lens

Another possible reason your camera does not work on WhatsApp video call is that your camera lens is dirty or smudged. This can affect the quality of your image and make it blurry or distorted.

To clean your camera lens, you can follow these steps:

  • Use a soft microfiber cloth or a cotton swab to wipe away dust or dirt from your camera lens gently.
  • Avoid using any harsh chemicals or liquids that might damage your camera lens.
  • Avoid touching your camera lens with fingers or nails that might scratch or smudge it.

After cleaning your camera lens, you can try making a video call again and see if your camera works.

How to Reset Your Device Settings

If none of the above solutions work, you might want to try resetting your device settings. This can help you restore your device to its default settings and fix any issues that might interfere with your camera.

To reset your device settings, you can follow these steps:

For iPhone

  • Open the Settings app on your iPhone and tap on General.
  • Tap on Reset and then tap on Reset All Settings.
  • Enter your passcode if prompted, and then tap on Reset All Settings again to confirm.
  • Wait for your iPhone to restart, then set up your device again.

For Android

  • Open the Settings app on your Android phone and tap on System.
  • Tap on Advanced and then tap on Reset options.
  • Tap on Reset Wi-Fi, mobile & Bluetooth, or Reset network settings, depending on your device model.
  • If prompted, tap Reset settings and enter your P.I.N., pattern, or password.
  • Tap on Reset settings again to confirm.
  • Wait for your Android phone to restart, then set up your device again.

After resetting your device settings, you can try making a video call again and see if your camera works.

How to Contact WhatsApp Support

If all else fails, you might want to contact WhatsApp support for further assistance. They might be able to diagnose the problem and provide you with a solution. You can contact WhatsApp support by following these steps:

For iPhone

  • Open WhatsApp on your iPhone and tap on Settings at the bottom right corner.
  • Tap on Help and then tap on Contact Us.
  • Fill in the details of your issue and attach a screenshot if possible.
  • Tap on Next and then tap on Send.

For Android

  • Open WhatsApp on your Android phone and tap Menu at the top right corner.
  • Tap on Settings and then tap on Help.
  • Tap on Contact Us, fill in your issue details, and attach a screenshot if possible.
  • Tap on Next and then tap on Send.

You should receive a reply from WhatsApp support within 24 hours. They will try to help you fix your camera problem on WhatsApp video calls.

Conclusion

We hope that this article has helped you understand how to fix your camera on WhatsApp video calls and what causes it. We have covered several possible solutions that you can try to solve your camera problem, such as:

  • Checking your internet connection
  • Allowing necessary permissions to WhatsApp
  • Updating WhatsApp
  • Clearing WhatsApp cache
  • Restarting your device
  • Checking your camera settings
  • Cleaning your camera lens
  • Resetting your device settings
  • Contacting WhatsApp support

Following these steps, you should be able to fix your camera problem on WhatsApp video calls and enjoy smooth and clear video calls with your contacts.

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